Convey 911 is a patent protected, web-based tool that provides a means for public safety personnel to engage in text and multimedia messaging in over 136+ languages and dialects via its easy-to-use interface, during an active request for service. 

An ECC can also use Convey 911 if there is a need to provide service updates during a low priority call for service in the native language of the reporting party. Citizens DO NOT need to download an app or go through a registration to send or receive messages, and ECCs do not need to purchase new hardware. 

The messages that are exchanged are stored in the GovCloud for evidential purposes. Convey 911 is only accessible by law enforcement and messages may be SECURELY downloaded in the event further evidence is needed for discovery. We provide a secure end-to-end chain of custody.

When a citizen calls or texts 911, they expect an immediate response. This can be challenging if insufficient information is provided, particularly if the citizen speaks another language.

Convey 911 identifies the reporting party’s primary language as indicated from the mobile device being used to call for help.

Convey 911 also allows the ECC to initiate a text conversation in English and translate the text into the native language of the citizen.

When the citizen responds, their SMS will be converted from their native language back to English, creating an efficient and effective communication process.